Last updated: 1 November 2026
1. Introduction
Welcome to Dafaaly (دفعلي) (“Dafaaly”, “the Platform”, “we”), a digital platform operated from the Hashemite Kingdom of Jordan through dafaaly.com. These terms govern your use of the Platform, whether you are a business creating a page (“Business Owner”) or a client who books, orders or writes through a business page (“Client”). By using the Platform you agree to these terms, the Privacy Policy and the Cancellation and Refund Policy. If you do not agree, please do not use the Platform.
2. What Dafaaly provides
Dafaaly provides technical tools that let a Business Owner create a public page at a link such as dafaaly.com/your-business, appear in the Dafaaly directory, show their services and products, receive bookings, orders, messages and forms, manage appointments and their team from a dashboard, and receive notifications. The services and products shown on business pages are provided by the Business Owner alone. Dafaaly is not a party to the agreement between the Business Owner and the Client and does not guarantee the quality or outcome of those services.
3. Accounts
- You must give correct, up-to-date information and a valid email address, which we use to sign you in with a verification code.
- You are responsible for everything done through your account and for keeping your email and sign-in codes private.
- Creating a business page is open to people aged 18 or over, or who otherwise have legal capacity.
4. Plans and subscription
- Free plan: a page with its own link, about text, contact buttons, social accounts and a directory listing. It stays free as long as the page follows these terms.
- Paid plan: a yearly subscription that unlocks extra features (such as online booking, orders, payments, team, forms and search-engine visibility). The price, period and features are shown before you pay; prices are shown in your currency approximately, and any announced discount is applied automatically.
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns, in line with our Cancellation and Refund Policy.
- If the subscription is paid with a method that supports automatic renewal, it renews at the end of each year at the price announced at that time, and we send a reminder before renewal. You can cancel renewal at any time before it happens.
- If you cancel, the paid features stay active until the end of the paid period, then the page returns to the free plan without its content being deleted.
- We may change plans and prices. A change never applies to a period already paid, and we will tell you about material changes before renewal.
- Refunds follow the Cancellation and Refund Policy.
5. Custom domain and extra services
Connecting a domain in your name or preparing a full website is an extra service whose details and price are agreed directly with the Dafaaly team (for example on a call). Domain registration fees are subject to the registrar’s terms.
6. Bookings and payments between Client and Business Owner
- The Business Owner sets their services, prices, times and booking, cancellation and deposit terms, which must be clear to the Client before booking.
- A booking is confirmed when its confirmation appears or is received. If the Business Owner requires prepayment or a deposit, confirmation follows its completion or the Business Owner’s confirmation that it was received.
- The Client pays the Business Owner directly through the method the Business Owner chooses (their own PayPal account or gateway, CliQ, bank transfer, cash, or their own payment link). Dafaaly does not receive or hold these amounts and takes no commission on them; refunds of these amounts are the Business Owner’s responsibility under their terms and the law.
- The Client must check the booking details and attend on time, or cancel or change the booking through the link sent to them within the period the Business Owner allows.
7. Business Owner obligations
- Keep the information, prices and times on their page correct and up to date.
- Hold the licences, permits and professional qualifications their business needs, and comply with the laws that apply to them, including tax and consumer-protection obligations.
- Provide the services booked, and handle cancellation and refund requests and complaints about their services.
- Use Client data only to provide the service and communicate about it, and not send them spam.
- Own the rights to every image, text, video or logo they upload.
8. Content and prohibited uses
You may not use Dafaaly to: offer illegal, misleading or unlicensed services or products; commit fraud or impersonate a person or organisation; publish offensive or pornographic content or content that incites hatred or violence; infringe intellectual property or other people’s privacy; send spam through forms; try to hack, disrupt or bypass the technical limits of the Platform; or do anything else that breaks the law. We may hide, suspend or delete any content or page that breaks these rules.
9. Intellectual property
The Dafaaly name, logo, platform design, software and content belong to Dafaaly or are licensed to it. The Business Owner keeps ownership of the content they upload and gives Dafaaly a non-exclusive permission to display, process and copy it as far as needed to run their page, list it in the directory and search engines, and promote the Platform.
10. Availability
We work to keep the Platform available and reliable, but we do not guarantee it will run without interruption or errors. Interruptions may happen because of maintenance, updates or failures of service providers (hosting, email, payments or the internet). Business Owners should keep a copy of their important information and can export their client data from the dashboard.
11. Limitation of liability
To the extent the law allows, Dafaaly is not liable for: the services or products provided by Business Owners or their quality; amounts paid between the Client and the Business Owner; either party not attending an appointment; incorrect information given by any user; or indirect damage and loss of profit. In any case, Dafaaly’s liability to a Business Owner does not exceed what they paid Dafaaly in the previous twelve months. Nothing here limits liability that cannot legally be excluded.
12. Suspension and termination
You can stop using the Platform or ask for your account to be deleted at any time. We may suspend or end an account or page that breaks these terms, gives misleading information, is reasonably suspected of fraud or illegal activity, or receives excessive complaints, and we will tell you where possible.
13. Complaints
Complaints about the Platform or a specific business page can be sent to info@dafaaly.com. If a complaint concerns a service provided by a Business Owner, we may contact them and share the information needed to resolve it, while responsibility for the service stays with them.
14. Changes to these terms
We may update these terms from time to time, publish the updated version on this page with its last-updated date, and tell Business Owners about material changes by email. Continuing to use the Platform after a change takes effect means you accept it.
15. Law and jurisdiction
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute arising from them, unless the law provides otherwise. If any clause is found unenforceable, the remaining clauses stay in force.
16. Contact
Questions: info@dafaaly.com or the Contact page.